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Terms & Conditions

Terms & Conditions

Shipping & Delivery


Prices for delivery to EU countries are automatically calculated in our checkout system.
If you would like your coffee delivered to a country outside the EU and a rate is not available
in the checkout process then please inform us of the items required and your full address and contact details.
(especially your email address). We will then email you a quote for the additional cost of carriage.
If you have any questions then you can call our office on
+44 (0)1664 820111 and we will be happy to help.

Free Delivery

Free shipping applies to UK orders
over £50 for delivery to a UK address only. Free shipping is not
available for any EU areas or International orders. If you have any
questions then you can call our office on +44 (0)1664 820111 and we will be happy to help.

Returns & Replacements

At Cherizena we want you to be
delighted every time you shop with us. Occasionally though, we
understand that you may need to return items to us. By law, customers in
the European Union have the right to withdraw from the purchase of an
item for whatever reason within seven working days after the date the
item is delivered.

To cancel your purchase within this
period you have to advise us in writing or by email to
info@cherizena.co.uk within 7 days after the date the item is delivered.
We will acknowledge your cancellation by email or phone. You will then
be required to wrap the items securely and return them to Cherizena
Limited, Cherizena Coffee Limited, Engine Yard, Belvoir, NG32 1PA. For your
protection, we recommend that you use a recorded-delivery service.

Please note that you will be
responsible for the costs of returning the items to us unless we
delivered the item to you in error, or if the item is damaged or

You should be aware that once we
begin the delivery process you will not be able to cancel any contract
you have with us for additional services carried out by us (eg:

As soon as we receive the returned
items we will refund the purchase price for that item unless the item is
damaged, defective or sent in error when we will refund the purchase
cost and all postage charges. All refunds will be made to the
credit/debit card used for purchase.

We request that unwanted coffee packs
are returned unopened and that all other items are returned in the
condition that they were received.

Website Usage

Welcome to our website. If you
continue to browse and use this website, you are agreeing to comply with
and be bound by the following terms and conditions of use, which
together with our privacy policy govern Cherizena Limited’s relationship
with you in relation to this website. If you disagree with any part of
these terms and conditions, please do not use our website.

The term ‘Cherizena Limited’ or ‘us’
or ‘we’ refers to the owner of the website whose registered office is Cherizena
Limited, Cherizena Coffee Limited, Engine Yard, Belvoir, NG32 1PA. Our company registration number is [4193084 Registered In
England]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do
allow cookies the information is only used for internal purposes and is
not shared with any third parties.

Neither we nor any third parties provide any warranty or guarantee as
to the accuracy, timeliness, performance, completeness or suitability of
the information and materials found or offered on this website for any
particular purpose. You acknowledge that such information and materials
may contain inaccuracies or errors and we expressly exclude liability
for any such inaccuracies or errors to the fullest extent permitted by

Your use of any
information or materials on this website is entirely at your own risk,
for which we shall not be liable. It shall be your own responsibility to
ensure that any products, services or information available through
this website meet your specific requirements.

This website contains material which is owned by or licensed to us.
This material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part of these terms
and conditions.

All trade marks reproduced in this website which are not the property of, or
licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other
websites. These links are provided for your convenience to provide
further information. They do not signify that we endorse the website(s).
We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the
website is subject to the laws of England, Northern Ireland, Scotland
and Wales.

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